Assistance that goes beyond vehicle repair.
Comprehensive assistance goes beyond just repairing your Mercedes-Benz. So whether it's learning how to stay safe once an accident has occurred or finding auto insurance that best fits your needs, we've provided a range of information, suggestions, and tips to help you move forward with confidence.
Staying safe is what matters most.
An auto accident is many things. Stressful. Confusing. And statistically speaking, likely to happen. So if you are involved in one, here are some things you should do right away.
- Move away from traffic
- Call the police and, if needed, request an ambulance
- Contact Mercedes-Benz Roadside Assistance at 1-800-367-6372; if you're an mbrace® subscriber, press the SOS button for immediate assistance
- Take pictures of the damage with your phone or camera
- Collect your driver's license, registration, and insurance information to present to the police
- If you have a camera, photograph the scene of the accident and the condition of all vehicles and property involved
- Make a record of the accident for yourself, including the time, location, and weather and traffic conditions, as well as a brief description of the accident
- Describe the accident to the proper authorities exactly as it occurred
- Contact your dealership or local Certified Collision Center, which can assist you in the claims process and ensure that your vehicle will be repaired following Mercedes-Benz guidelines.
- Contact your insurance company
Key information to gather.
Once you've made sure that everyone is safe, it's important to start exchanging information with any other parties involved, including:
- Phone number
- Vehicle license plate number
- Driver's license number
- Name of insurance company
If anyone has witnessed the accident, you should secure his or her name and contact information as well.
Understanding repair estimates.
After a collision, a damaged vehicle often needs to be thoroughly inspected; in fact, insurance companies expect this to occur and have billing guidelines in place to handle this type of situation. Once the inspection has been performed, an estimate will be provided that will determine the cost of restoring the vehicle to its condition prior to the accident. In some cases, there can be hidden damages that are not visible until after the vehicle has been disassembled.
How to read repair estimate details.
While estimates may vary in terms of details and format, most have the same information enclosed.
Most estimates contain the following components:
Know Your Rights
The power is in your hands.
As a consumer, you have a number of rights that can help ensure that your vehicle will be repaired in a proper, complete, and safe manner. Take a look at the following sections to gain a better understanding of your rights.
Choosing a Repair Facility
Deciding where your vehicle will be repaired is an important decision. But just remember: When it comes to everything from properly trained technicians to equipment, not all repair shops are the same.
While it is up to you to decide who repairs your Mercedes-Benz, here's something to consider. With Genuine Mercedes-Benz Replacement Parts, Mercedes-Benz approved equipment, and the high level of expertise you deserve, a Mercedes-Benz dealership or Certified Collision Center can ensure that your vehicle will be restored the right way.
Choosing Repair Parts
As a consumer, you also have rights as far as the collision parts used on your vehicle. You can request that your vehicle be repaired only with Genuine Mercedes-Benz Parts in order to ensure proper fit, function, and safety.
But you should know that there are two factors that can influence whether or not your request will be honored: your insurance policy limitations, and state laws and regulations regarding collision repair. While some policies allow the use of OEM parts in all circumstances, others may restrict their use based on your vehicle's age. And still other policies may request that you use parts that are of "like kind and quality" which usually indicates salvage parts.
Here's one more thing to consider: Not all policies are created equal. When searching for an insurance policy, look for one that assures the use of OEM parts in the event of a collision repair. So it's a good idea to read your policy in order to know just what you'll get should an accident occur.
How anti-steering laws can help you.
You should know that most insurance companies have contractual agreements with repair shops. Called direct repair providers (DRPs), an insurer will often recommend them to policyholders when they file a claim. The DRPs, in turn, will then comply with the insurer's requirements when it comes to writing an estimate, reporting a claim, which parts to use, what and what not to charge for, and other specifications.
While this system is mutually beneficial to the insurance companies and repair shops, it does not mean you have to use a DRP for your vehicle's repair. In fact, if an insurer insists that you use its DRP, that's called steering, and it's illegal in most states.
Steering is any attempt by an insurer to convince a consumer to take their vehicle to a shop NOT of their own choosing. If you feel you've been steered, you should contact your state's insurance commissioner immediately.
Finally, you should also be wary of any insurer who tells you that if you take your car to a shop of your own choosing, you'll have to pay the difference out of pocket if the labor charges are higher than those of the DRP. State laws require insurers to pay any reasonable and customary charge regardless of who performs the work.
Your state's Department of Insurance can help.
As part of the estimating process, most states require repair shops and insurance companies to disclose to their customers when something other than OEM parts will be used. Some states take this a step further by requiring shops and insurers to obtain an owner's consent before using non-OEM parts; conversely, other states have no disclosure or consent rules in place for collision repair.
A good resource for you to use in order to get more information on coverage in the event of a collision is your state's Department of Insurance. There, you can find a range of materials, tips, and tools to help you gain a clear understanding of your rights as a consumer.
How to shop for auto insurance
Explore your options
These days, most people shop for auto insurance online, either going to an insurance company's website or one that compares many quotes from multiple providers
Be prepared to share your information
Along with giving permission to insurance companies to review your motor vehicle and credit reports, you may be asked to provide the following as well:
- Name and Address
- Date of Birth
- Type, year, make and model of your vehicle
- Primary type of use for your vehicle
- Zip code in which your vehicle is kept overnight
- Owenership status of your vehicle
- Marital status
- Driver's license status
- Social security number
- Highest level of education
- Auto insurance history
- Information about other drivers who are to be included on the policy
Order your driving record
Your motor vehicle record, or MVR, shows information about your driving history, including:
- Your driver's license
- Any traffic violation
- Any at-fault accidents
Car insurance agencies use these records to evaluate the risk associated with insuring you. So it's important that you know what's on yours since insurers look at driving records to determine quotes. Specifically, it's important to know that your information is correct.
During the application process, it's a good rule of thumb to apply for at least three quotes from different providers that will offer different premiums based on factors like:
- Your driving record
- The coverage you need
- Discount and reward program
You should be open and honest on your application, and be sure to include any information that might help lower your rates, such as:
- Extra safety features on your vehicle
- Any driver safety courses you've completed
- Your occupation and marital status
- Your annual mileage
Do you research
Once you've chosen a few insurance companies, you should do some homework and find out what they're all about. Ways to check both their legal and financial standing, as well as their reputation, include:
- Department of Insurance - found in all 50 states, this agency lets you know if a company is licensed to sell insurance in your state
- Financial ratings agencies
- The Better Business Bureau, which records customer complaints and how the company responded to them
Family and friends can also be great resources and referrals, especially if they use insurers in which you are interested. Also, along with discounts or good-driver rewards programs, most insurance companies offer attractive savings opportunities if you decide to "bundle" multiple insurance policies, such as car and homeowners insurance.